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General Return Policy

Create a Return

Items shipped from CbyGE.com can be returned within 30 days of the order date in most cases. Some products have different policies or requirements associated with them as noted in the Returns table under the Returnable column when initiating a return. 

Important: Return orders individually, using separate return label for each order. If you need to return multiple orders, please do not consolidate returns into a single shipping box.

Starting a Return

1) Enter Return Here

2) Select a return type (refund, credit or replacement as applicable) and reason code.

3) Upon approval of your return, you will be e-mailed a Return Authorization number and a pre-paid return shipping label*, if applicable based on your return type. 

*Only returns shipping from within the United States are eligible for pre-paid shipping. 

Shipping Returned Product

1) Print your Return Authorization e-mail and shipping label.

a) If you do not have access to a printer, you can request a physical shipping label be mailed to you by adding "Please mail physical label" to the Notes section of your Return. The label will arrive in 3-5 days from approval of your return.

2) Insert Return Authorization e-mail into your shipping box.

3) Prepare your package for return. Please use the original C by GE packaging your lamps arrived in so as to protect them properly from shipping damage on the return trip. Remove old shipping label.

a) If you don't have the original product packaging, use a sturdy box and include padding such as bubble wrap or newspaper.

4) Tape pre-paid shipping label to outside of the box.

5) Ship your product by taking it to the closest FedEx location.

Return/Refund Status

The status of your return an/or refund can be accessed by entering your e-mail and order number… the same way your initiated your return. As returns progress through receipt and approval, you will be notified via e-mail of your return's status.

Replacements

If your order arrives with damaged or missing products and you would like a replacement shipped to you, please initiate a return with the Damaged Product reason code and C by GE will ship you a replacement product.

How Refunds Are Issued

Payment Method Credit Card
Refund Method Credit Card
Refund Time (Once return is received and approved) 3-5 business days

C by GE may determine a refund can be issued without requiring the product be returned. If you aren't required to mail your product(s) back for a refund, you will be notified by a Customer Service Representative.

Partial Refunds

A partial refund may be processed for products that are returned damaged, have missing lamps, or are not in the original condition.

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We’ll email you when C by GE is available, with your 20% off discount code.